Shipping Information
Free Shipping!
We are delighted to offer free* shipping at Turned Art. Using print labs in multiple locations across the UK, USA, Europe & Australia we get your order to you as fast and efficiently as possible.
Personalised Watercolour Portraits
How Soon Will I Receive My Order?
Since each order is 100% personalised, the total delivery time is made up of the following steps:
Artwork Creation: 2 to 4 Days (Jump-the-Queue Option Available)
Printing & Processing: 2 to 4 Days
Delivery Time: 1 to 5 Days (Depending On Shipping Method & Country)
Artwork Creation
We aim to send your digital artwork file within 2 to 4 days after placing your order, however this may vary during holidays or busy periods. We also offer an option to 'jump the queue' and receive your proof within 2 days during the checkout - these orders will be prioritised ahead of others.
We send all proofs to the email address used during checkout so be sure to keep an eye on your emails to make sure you don’t miss it when it arrives.
Please Note: If we do not hear from you within 5 days after sending your proof, we will automatically approve and send for printing on your behalf.
Printing & Production
Once approved your order will be assigned to one of our printing partners closest to your shipping address.
Orders are then printed and dispatched typically within 2-4 working days depending on your location, however these times may increase during busy periods.
Total Shipping Times
Below are estimates for total shipping time (including printing and production) for your country, once you've approved your preview:
UK & Europe:
|
|
Free Standard Shipping | Priority Processing & Express Shipping |
|
Prints & Framed Prints |
3 - 6 Days | 2 - 5 Days |
|
Canvas |
4 - 7 Days | 2 - 5 Days |
USA & Australia:
| Free Standard Shipping | ||
| Prints | 4 - 8 Days | |
| Framed Prints | 4 - 8 Days | |
| Canvas | 4 - 10 Days |
Rest Of The World*:
| Standard Shipping | ||
| Prints | 4 - 8 Days | |
| Framed Prints | 7 - 9 Days | |
| Canvas | 8 - 10 Days |
Excludes weekends and public holidays. The estimated delivery times are estimates based on recent deliveries and shall not be seen as a guaranteed delivery timeframe.
Need Your Order Faster?
If you need your order fast, we recommend adding our "jump the queue" option to receive your proof within 2 days and also selecting Express shipping at the checkout if applicable in your country.
The faster you approve the work from your designer, the quicker your order can be sent for printing so we recommend checking your email (including spam/junk folder) regularly for your digital proof images too.
Illuminated Artwork
All illuminated artwork products ship from the UK about 4 working days after the artwork proof image has been approved. Shipping takes 1-5 days typically depending upon your location.
General Information
Customs Duties, Fees and Taxes
For certain countries where international shipment is necessary then customs duties, fees and taxes may be charged. These charges will be the responsibility of the customer to pay.
*Rest of the World Shipping
Free shipping applies to smaller sized prints only. Framed prints and canvas will incur shipping costs at checkout, larger sizes may be excluded. We do not ship to all countries, if your country is not available to select at checkout then unfortunately we are not able to send products to that market.
Returned and Incorrectly Addressed Orders
In the event that the shipping address provided is wrong or incomplete resulting in the shipment being returned to sender, then we reserve the right to charge a re-shipping fee depending upon parcel size.
Lost or Damaged Shipments
In the event that the parcel appears to be lost or arrives with damage please contact us immediately and within 7 days. If it is confirmed as lost or damaged in transit then a replacement product will be made. Refunds are not offered in this case.